Shipping & Returns

Shipping & Returns for UK Accessories

We use Royal Mail for all our deliveries, and as such are bound by their policies and procedures. If you order before 5pm on any working day, we will dispatch next working day. During the checkout process, you will have choice of delivery options with appropriate prices.

First Class Delivery

  • One of the most frequently used, First Class mail aims to deliver your letter or packet the next working day, including Saturday.
  • Compensation of up to £32 for loss or damage.

Second Class Delivery

  • Royal Mail should deliver Second class mail by the third working day after posting.
  • Maximum weight limit of 750g.
  • Compensation of up to £32 for loss or damage.

Recorded Delivery (First Class)

  • Proof of posting
  • Requires signature on arrival
  • Online tracking
  • Next working day delivery for most items
  • Compensation of up to £32 for loss or damage.

Special Delivery Next Day

  • Proof of posting
  • Up to 10 kg
  • Guarantee delivery by 1.00pm the next working day to 99% of the UK.
  • Online tracking
  • Compensation up to £2500.00

Standard parcels

  • Sould be delivered within 3 to 5 working days
  • compensation cover for loss or damage up to £32
  • Up to 20 kg
  • Next working day delivery for most items
  • Compensation of up to £32 for loss or damage.

Saturday Delivery
Although Saturday delivery is not included in the guarantee by Royal Mail, we find that they still make Saturday deliveries to residential addresses 99% of the time. If you want a Saturday Delivery, please choose Special Delivery for the best chance that it will arrive on time.

Sunday Delivery
Royal Mail do not provide a Sunday delivery, therefore like most mail order companies, we cannot offer a Sunday Delivery.

What if my item does not arrive?
We realise that a late delivery can be disappointing. We use Royal Mail for all our deliveries, and as such are bound by their policies and procedures.
If an item has not arrived on time, the first thing to do is to check with the recipient that an attempted delivery has not been made and a card been left.
If the recipient was out when the delivery was attempted, a card would be left with details of the sorting office. The recipient can call the sorting office to arrange a re-delivery, or alternatively, visit the sorting office with the card has been left to obtain the package.
Prior to calling or e-mailing us, we would appreciate you checking this first.
If an item goes missing, we are obliged by Royal Mail to wait for the following lengths of time before pursuing a claim:
Special Delivery – 10 Days
First Class – 15 Days
International Deliveries – 25 Days

If, after this time, your item has still not arrived, we will pursue a claim with Royal Mail. In the mean time we will be happy to send you out a replacement item or refund you for the delivery.

If your Special Delivery item does not arrive before the guaranteed deadline (1pm the next working day), please contact us and we will attempt to locate and chase your item with Royal Mail on your behalf.

First and Second Class items cannot be tracked once they have left us, so please do not contact us until the above timescale has passed as we are unable to pursue the claim with Royal Mail prior to this.

The large majority of problems with International deliveries is with the foreign postal service. We are usually able to track the item to the point at which it leaves the UK, but outside of the UK the tracking can be vague. Royal Mail can occasionally provide us with more information than is available on the Track and Trace website. Please note that we cannot process a claim for lost items before the timescale listed above. To return a product, please first read though the following terms and conditions, then follow our returns online procedure.

Return Policy

We know that you will be pleased with your purchases from UK-ACCESSORIES.COM. However, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it is best to sign the carrier delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it is more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

Open-Box Items (Used)

Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be “as new” when returned to us. Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at UK-ACCESSORIES.COM, we will issue a full refund (except delivery cost and card processing fee) for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.

Need to return an item?

You can request a return using our easy to use, online support ticket system which is accessed from every page.
In addition to this policy you should also refer to our general Terms and Conditions of Sale.